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Protecting & Restoring Brick Pavers, Concrete & Stone Surfaces
Serving Wayne County, Livingston County and Oakland County
Our Address
12654 10 Mile Rd, Unit D.
South Lyon, MI 48178
Call or Text
 
248-965-4886
Free Estimate

Your Privacy, Our Promise.

Privacy Policy

If you have a question, please call 877-392-3792 or start a live chat—we’re always ready to assist 24/7.

Effective Date: May 1, 2025

This Privacy Policy explains how Trillium Diversified Services, LLC (“Trillium,” also referred to as TRILLIUM DIVERSIFIED SERVICES) collects, uses, discloses, and protects personal information in connection with trilliumservices.com, our forms, emails, and SMS/text messaging.

  1. Information We Collect:
    • Contact and Project Details: first and last name, mobile number, email, service address (street, city, state, ZIP), service type, project images you upload, notes.
    • Payment Information: when you pay online, card details are processed by our payment processors; Trillium does not store full card numbers.
    • Communications: messages we exchange with you by email or SMS, and your messaging preferences/consent status.
    • Technical Data: IP address, device/browser information, and cookie/analytics identifiers collected from your use of our site.
    • Cookies and Similar Technologies: used for site functionality, analytics, and advertising measurement.
  2. How We Use Information:
    • Provide estimates, schedule work, perform services, and deliver customer support.
    • Send transactional messages (estimates, reminders, updates, account alerts, payment links) and, with consent, marketing communications.
    • Process payments and prevent fraud.
    • Improve our website and services through analytics and diagnostics.
    • Comply with legal obligations and enforce agreements.
  3. Messaging (SMS/Text) Privacy:
    • Opt-in: We send recurring texts only after you provide explicit consent (e.g., checking a box on a form or texting START).
    • Opt-out: Reply STOP to end texts at any time. Reply HELP for assistance. Message/data rates may apply. Consent is not a condition of purchase.
    • No Sale/Sharing of Numbers or Consent Data: We do not sell, rent, or share mobile numbers or SMS consent data with third parties for their marketing or advertising purposes.
    • Service-Provider Processing: To deliver texts, certain data (your number, message content/metadata) is processed by our SMS provider and mobile carriers. This operational processing is not selling and is not disclosure for third-party marketing.
  4. When We Disclose Information: We do not sell personal information. We disclose limited information to trusted service providers under contracts requiring confidentiality and use only as necessary to perform services for Trillium, including:
    • SMS/Communications: PortalPro (SMS delivery and related web tools), and email service tools.
    • Payments: Stripe and Authorize.net (payment processing and fraud prevention).
    • Hosting/Infrastructure and Security: website hosting, storage, and security vendors.
    • Analytics/Advertising: Google Analytics and Meta for measurement, audience, and ad performance.
    • Legal/Compliance: when required by law; to protect rights, safety, or property; or in connection with a business transaction.
  5. Cookies and Analytics: We use cookies and similar technologies to operate the site, remember preferences, perform analytics, and measure/serve ads. You can control cookies in your browser settings; blocking cookies may impact site functionality.
  6. Data Security: We implement administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure.
  7. Data Retention: We retain personal information as long as needed to provide services, comply with law, resolve disputes, and enforce agreements. Message logs may be retained for compliance and troubleshooting.
  8. Your Choices:
    • SMS: Reply STOP to opt out; HELP for assistance.
    • Email: Use unsubscribe links or contact us.
    • Cookies/Ads: Adjust browser or platform settings (for example, Google or Meta ad preferences).
    • Access/Update: Contact us to access or update your information.
  9. Children’s Privacy: Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
  10. State/Regional Notices: We operate primarily in Michigan. If specific state privacy rights apply to you, you may contact us to exercise them, and we will honor requests as required by applicable law.
  11. Changes to This Policy: We may update this Privacy Policy. When we do, we will revise the Effective Date above and post the updated version here.
  12. Contact Us: 
    • Operations/Service Address: 12654 Ten Mile Rd, Unit D, South Lyon, MI 48178
    • Email: office@trilliumservices.com